Frequently Asked Questions
Answers to common collision repair questions.
Am I required to notify my insurance company before collision repairs on my vehicle begin?
Yes, you will need approval from your insurance company before repairs begin. Your insurance company will authorize repairs, parts types used, payments, and written or digital photo-documentation throughout the repair process.
How do I choose the best auto body shop near San Francisco, San Mateo, San Carlos or Santa Clara?
Talk to people you trust who’ve been in an accident or collision for recommendations. Choose Repair facilities that participate in customer service programs, Certified by vehicle manufacturers , and employ Certified technicians as they are more likely to provide a safe and correct auto body collision repair. The number of locations and years in business is also a good indicator.
What is my collision deductible and why do I have to pay for it?
Your deductible is the financial portion of the claim for which you are responsible to pay. The dollar amount of the deductible was established when you first purchased your insurance policy. Check your insurance policy to verify your deductible(s).